FORD SERVICE ADVISOR
Company: Prestige Ford
Location: Mount Dora
Posted on: October 17, 2024
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Job Description:
Job Title: Ford Service Advisor at Prestige Ford
Job Summary:
As a Ford Service Advisor at Prestige Ford, you will be responsible
for providing exceptional customer service and overseeing the
repair and maintenance services for Ford vehicles. Your main goal
will be to ensure customer satisfaction by accurately diagnosing
and recommending necessary repairs, communicating with customers
and technicians, and ensuring timely completion of service work.
This role requires strong communication and problem-solving skills,
as well as extensive knowledge of Ford vehicles and their service
procedures.
Compensation & Benefits:
This role is a full-time, salaried position in the auto industry,
paying between $75,000 to $100,000 per year. In addition to
competitive compensation, we also offer a comprehensive benefits
package including health insurance, 401(k) matching, paid time off,
and employee discounts.
Responsibilities:
- Greet and assist customers in a timely and friendly manner
- Conduct thorough vehicle inspections, accurately diagnose and
recommend necessary repairs
- Communicate service recommendations and estimates to customers in
a clear and understandable manner
- Schedule service appointments and coordinate service work with
technicians
- Manage and update customer records and service history
- Ensure timely completion of service work and keep customers
updated on the status of their vehicle
- Handle customer complaints and concerns professionally and
resolve any issues to ensure customer satisfaction
- Communicate with customers and technicians to ensure smooth and
efficient workflow
- Maintain a clean and organized work area and adhere to safety
protocols
- Attend training and stay updated on new Ford vehicle models and
service procedures
- Other duties as assigned by management
Requirements:
- High School Diploma or equivalent
- Previous experience as a service advisor or in a customer-facing
role in the auto industry is preferred
- Extensive knowledge of Ford vehicles and their service
procedures
- Excellent communication and customer service skills
- Strong problem-solving and time management skills
- Ability to work in a fast-paced environment and handle multiple
tasks simultaneously
- Proficiency in computer systems and software
- Valid driver's license and a clean driving record
- Ability to pass a background check and drug test
EEOC Statement:
Prestige Ford is an equal opportunity employer and is committed to
creating an inclusive work environment for all employees. We
celebrate diversity and do not discriminate against any employee or
applicant for employment based on race, color, religion, national
origin, age, gender, sexual orientation, gender identity,
disability, veteran status, or any other protected category. All
qualified individuals are encouraged to apply.
Keywords: Prestige Ford, Egypt Lake-Leto , FORD SERVICE ADVISOR, Other , Mount Dora, Florida
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