Manager Workforce Management
Company: VirtualVocations
Location: Kissimmee
Posted on: October 28, 2024
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Job Description:
A company is looking for a Manager, Workforce Management.
Key Responsibilities
Forecast call volume demand and manage staff scheduling based on
analysis of historical and anticipated volume
Develop and execute a long-term workforce management strategy,
including systems, tooling, and process development
Manage and optimize staffing schedules to ensure call volume is
handled effectively for inbound and outbound calls
Required Qualifications
Bachelor's degree in business, Organizational Leadership, or
related field, or a minimum of four years of experience in lieu of
a degree
5+ years of experience in resource/workforce management and
operations in a sales delivery environment
3+ years of experience in a call center environment
2+ years of experience managing a team
Experience in healthcare staffing and scheduling
Keywords: VirtualVocations, Egypt Lake-Leto , Manager Workforce Management, Executive , Kissimmee, Florida
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